Data is Changing the Game for Legal Service Delivery with Greg Kaple Artwork

Pricing Matters

Pricing is a catalyst for innovation and collaboration in the legal industry. Business professionals from interdisciplinary teams including pricing, business development, client value, procurement, legal operations, practice and project management are working together to create pricing solutions that deliver value and profitability. Digitory Legal wants to highlight the important work that these professionals are doing to advance the business of law, so we created the Pricing Matters Podcast. Your host, Aurelia Spivey, will be speaking to thought leaders who discuss market trends, provide actionable insights and share their experience of the evolving landscape of legal pricing.

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Pricing Matters

Data is Changing the Game for Legal Service Delivery with Greg Kaple

September 15, 2020 • Season 1 • Episode 19

Gregory J. Kaple is the Senior Director, Legal Business Services, Kaiser Foundation Health Plan. Greg Kaple is a venturer and a strategist known for creating unique business models and solution delivery innovations for complex professional, technology, and services organizations. In his current role, Kaple is transforming the KFHP legal department’s service delivery model to provide affordable access to high-quality legal care. Comprised of more than 80 attorneys, 170 total staff, and a combined annual budget of more than $150 million, the legal department is responsible for protecting KFHP’s $84 billion nonprofit business from risk in an age of unprecedented healthcare industry business and regulatory change. By focusing on core principles of transparency, collaboration, and infrastructure the department is reducing costs, enhancing the quality, and setting a new standard of value-oriented outcomes for KFPH’s members, community, and industry.

Kaple has lead strategy development for such companies as Time Warner, New York-Presbyterian Hospital, Squire Sanders, and WilmerHale. His business ventures have included founding a professional service firm, a media production company, a cloud services provider, and a chain of high-end men’s barber clubs. He has been a member of several University programs with West Virginia University and Ohio University where he created a breakthrough class on Entrepreneurial Sales. Kaple has a Masters Degree of Science in Telecommunications Management from Stevens Institute of Technology and a Bachelors degree in Business Administration from Ohio University.

TOP THREE TAKEAWAYS

Data is a Game Changer. Legal departments and their panel firms should work in partnership to improve the quality of their data to drive decision making.
Making it Easy. Communication tools like portals, reference guides, and focused training materials, help your panel firms to understand, digest, and comply with your Billing Guidelines.
Diversity is a Bigger Priority than Ever. A focus on diverse staffing, work allocation, utilizing the ABA diversity survey data enable, and a commitment to taking action.